Terms of service
Terms of Service
Last updated: 14/05/2026
This website is operated by Oliva Pure. Throughout the site, the terms “we”, “us” and “our” refer to Oliva Pure.
By accessing our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including visitors, customers, and anyone who interacts with our website or services.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase from us.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. Online Store Terms
By using this website, you confirm that:
- You are legally able to enter into a purchase contract
- You will not use our products or services for any unlawful or unauthorised purpose
- You will not attempt to damage, disrupt, or interfere with the security or operation of our website
- You will not transmit viruses, malware, or any harmful code
A breach of these Terms may result in the termination of your access to our website or services.
2. General Conditions
We reserve the right to refuse service to anyone where appropriate, including where we suspect misuse, fraud, abuse, or breach of these Terms.
You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of our website, products, branding, content, or services without our written permission.
You understand that website content, excluding payment information, may be transferred over networks and adapted to meet technical requirements. Payment information is handled securely by our payment providers.
3. Accuracy of Information
We do our best to ensure that all information on our website is accurate, complete, and up to date.
However, we cannot guarantee that all content will always be free from errors, omissions, or outdated information. Product details, prices, availability, and other content may be updated or corrected at any time without prior notice.
The information on our website is provided for general information only and should not be relied upon as the sole basis for making decisions.
4. Products and Availability
Oliva Pure sells Greek extra virgin olive oil and related products through our online store.
Some products may be available exclusively online and may be subject to limited availability. We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.
We aim to display product images, packaging, colours, and details as accurately as possible. However, we cannot guarantee that your device screen will display colours or images exactly as they appear in real life.
5. Pricing and Changes to Our Service
Prices for our products are subject to change without notice.
We reserve the right to update, modify, suspend, or discontinue any product, offer, discount, or service at any time.
We are not liable to you or any third party for any price change, product change, suspension, or discontinuation of any part of our website or services.
6. Orders, Billing, and Account Information
You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.
We reserve the right to refuse, cancel, or limit any order where we believe it may be fraudulent, inaccurate, placed in error, or in breach of these Terms.
This may include orders placed using the same customer account, payment method, billing address, shipping address, or other identifying information.
If we make a change to or cancel an order, we may attempt to notify you using the email address or contact details provided at checkout.
7. Shipping and Delivery
Delivery times and shipping costs are explained in our Shipping Policy and shown where applicable at checkout.
While we aim to process and dispatch orders promptly, delivery times are estimates and may be affected by courier delays, bank holidays, high order volumes, incorrect address details, or circumstances outside our control.
You are responsible for ensuring your shipping address is accurate when placing your order.
8. Subscriptions
If you purchase a subscription product, you agree to receive repeat deliveries at the frequency selected at checkout.
Your chosen payment method will be charged automatically for each recurring order until the subscription is changed, paused, or cancelled.
You can manage, pause, skip, or cancel your subscription using the subscription management link provided in your order confirmation emails.
To avoid being charged for your next subscription order, changes should be made before the next payment is processed. Once a recurring order has been processed or dispatched, it may not be possible to cancel that shipment.
For help with subscriptions, please contact us at info@olivapure.com.
9. Returns, Refunds, and Damaged Items
Returns and refunds are handled in accordance with our Refund Policy.
If your order arrives damaged, please contact us as soon as possible at info@olivapure.com
With your order number and clear photos of the damaged item and packaging.
Your statutory rights are not affected.
10. Health and Product Information
Any information on our website relating to olive oil, nutrition, polyphenols, antioxidants, or the Mediterranean diet is provided for general informational purposes only.
Our products are food products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have any medical concerns, allergies, dietary requirements, or are taking medication, you should seek advice from a qualified healthcare professional before making changes to your diet.
11. Third-Party Tools and Links
Our website may include access to third-party tools, apps, services, payment providers, review platforms, or external links.
We are not responsible for third-party websites, services, content, policies, or practices. Your use of third-party tools or links is at your own discretion and risk.
We recommend reviewing the terms and privacy policies of any third-party websites or services you interact with.
12. User Reviews, Comments, and Feedback
If you submit reviews, comments, feedback, photos, suggestions, or other content to us, you agree that we may use, edit, publish, or display that content for business, marketing, or promotional purposes, where permitted by law.
You agree not to submit content that is unlawful, abusive, defamatory, misleading, obscene, harmful, or infringes the rights of any third party.
We reserve the right to remove or moderate content at our discretion.
13. Personal Information
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you agree that your information may be collected, used, and processed as described in our Privacy Policy.
14. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, offers, availability, shipping charges, or delivery times.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders where necessary, including after an order has been submitted.
15. Prohibited Uses
You may not use our website, products, or services:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe our intellectual property rights or those of others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track the personal information of others
- To spam, phish, scrape, crawl, or interfere with the website
- To attempt to bypass security features of our website or payment systems
We reserve the right to terminate your access to our website or services if you breach these prohibited uses.
16. Intellectual Property
All content on this website, including text, images, logos, branding, product descriptions, graphics, layouts, and design elements, belongs to Oliva Pure or is used with permission.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our written consent.
17. Disclaimer of Warranties and Limitation of Liability
We aim to provide a reliable website and high-quality products, but we do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.
Our website and services are provided on an “as available” basis.
To the fullest extent permitted by law, Oliva Pure will not be liable for any indirect, incidental, special, or consequential losses arising from your use of our website, services, or products.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Your statutory rights are not affected.
18. Indemnification
You agree to indemnify and hold Oliva Pure harmless from any claim, demand, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party rights.
19. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary. The remaining Terms will continue to apply.
20. Termination
These Terms remain effective unless and until terminated by either you or us.
You may stop using our website at any time.
We may suspend or terminate your access to our website or services if we believe you have breached these Terms.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Subscription Policy, form the entire agreement between you and Oliva Pure regarding your use of our website and services.
22. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes relating to these Terms, our website, or our services will be subject to the courts of England and Wales, except where consumer protection laws provide otherwise.
23. Changes to These Terms
We reserve the right to update or replace these Terms at any time by posting the latest version on this page.
Your continued use of our website after any changes are posted means you accept the updated Terms.
24. Contact Information
For any questions about these Terms of Service, please contact us:
Email: info@olivapure.com