Privacy policy
Privacy Policy
Last updated: 14/05/2026
This Privacy Policy explains how Oliva Pure collects, uses, stores, and protects your personal information when you visit www.olivapure.com, place an order, subscribe to our emails, purchase a subscription, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently in accordance with the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR.
1. Who We Are
For data protection purposes, Oliva Pure is the data controller of your personal information.
You can contact us at:
Email: info@olivapure.com
2. Personal Information We Collect
We may collect personal information when you browse our website, place an order, create a subscription, contact us, leave a review, or sign up to receive marketing.
Information you provide to us
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Subscription preferences
- Messages or correspondence you send to us
- Reviews, comments, or feedback you submit
Payment information
Payments are processed securely by third-party payment providers. We do not store your full card details.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the website
- Referral source
- Cookie and tracking information
Information from third parties
We may receive information from trusted third-party services we use to operate our store, including:
- Shopify
- Payment providers such as PayPal, Stripe, Shop Pay, Apple Pay, or Google Pay
- Delivery and fulfilment providers
- Email marketing platforms
- Analytics and advertising platforms such as Google and Meta
- Review platforms such as Judge.me
3. How We Use Your Personal Information
We use your personal information to:
- Process and deliver your orders
- Manage subscriptions and recurring orders
- Send order confirmations, delivery updates, and customer service messages
- Respond to enquiries or support requests
- Process returns, refunds, or damaged parcel claims
- Improve our website, products, and customer experience
- Send marketing emails where you have opted in
- Show relevant advertising where permitted
- Detect fraud, abuse, or security issues
- Meet legal, tax, accounting, and regulatory obligations
4. Our Lawful Bases for Processing
We rely on different lawful bases depending on how and why we use your personal information.
These may include:
Contract — to process your order, deliver your products, manage subscriptions, and provide customer support.
Legal obligation — to comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate interests — to improve our website, prevent fraud, manage customer service, understand business performance, and promote our products responsibly.
Consent — for email marketing, certain cookies, or other activities where consent is required.
Where we rely on consent, you can withdraw your consent at any time.
5. Marketing Communications
If you subscribe to our emails or opt in at checkout, we may send you marketing emails about Oliva Pure, including offers, product updates, recipes, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@olivapure.com.
We will not sell or rent your personal information to third parties for their own marketing.
6. Subscriptions
If you purchase a subscription product, we use your personal information to manage recurring orders, process recurring payments, send subscription updates, and provide access to subscription management tools.
This may include sharing relevant information with Shopify, payment providers, and subscription app providers used to manage repeat orders.
You can manage, pause, skip, or cancel your subscription through the subscription management link provided in your order confirmation emails.
7. Who We Share Your Information With
We only share personal information where necessary to operate our business, provide our services, or meet legal requirements.
This may include sharing information with:
- Shopify, our ecommerce platform
- Payment processors
- Delivery and courier services
- Subscription management providers
- Email marketing platforms
- Customer support platforms
- Analytics providers
- Advertising platforms
- Review platforms
- Professional advisers, such as accountants or legal advisers
- Government, tax, regulatory, or law enforcement authorities where required by law
These third parties are only given the information needed to perform their services.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, analyse traffic, remember preferences, and support marketing activity.
Cookies may be used for:
- Website functionality
- Checkout and cart operation
- Analytics
- Advertising and retargeting
- Measuring marketing performance
You can control cookies through your browser settings. Some cookies are necessary for the website to function properly.
Where required, we will ask for your consent before using non-essential cookies.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping order and transaction records for legal, tax, accounting, fraud prevention, and customer service purposes.
Where we do not have a specific retention period, we decide how long to keep information based on:
- The reason we collected it
- Whether we still need it to provide services
- Any legal or accounting obligations
- Whether we need it to resolve disputes or enforce our terms
Marketing data is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.
The ICO says privacy notices should explain either retention periods or the criteria used to determine them, so this section is important.
10. International Data Transfers
Some of our service providers, such as Shopify, Google, Meta, payment providers, or email platforms, may process personal information outside the UK or European Economic Area.
Where personal information is transferred internationally, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
The ICO explains that transfers outside the UK can be restricted transfers and require appropriate safeguards where UK GDPR applies.
11. How We Protect Your Information
We use appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Payment information is handled securely by our payment providers and is not stored by us in full.
12. Your Data Protection Rights
Depending on your location and the circumstances, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
The ICO lists these rights as part of the privacy information organisations should provide to individuals.
To exercise your rights, contact us at:
Email: info@olivapure.com
We may need to verify your identity before responding to your request.
13. Your Right to Object
You have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.
You can object to marketing at any time by unsubscribing from our emails or contacting us at info@olivapure.com.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office.
15. Children’s Privacy
Our website and products are not directed at children under 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or data practices.
The latest version will always be posted on this page with the updated date shown above.
18. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@olivapure.com